Customer Service Personnel

JOB SUMMARY 

Responsible for identifying sales prospects and leads, pitching and selling goods and services as well as maintaining good relationships with customers

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and provide professional customer support.
• Achieving sales targets
• Managing customer calls and appointments effectively.
• Determining cross-selling opportunities among clients.
• Supporting team members
• Ensuring timely delivery of services
• Any other duty assigned to you by the management.

SKILLS AND COMPETENCE

• Excellent written and verbal communication skills.
• Critical thinker and problem solver
• Ability to stay calm when customers are stressed or upset
• Must be a team player
• Can work under minimum supervision.
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively

KEY PERFORMANCE INDICATORS

• Customer retention rate of 90%
• Minimum of 20 new  clients per month
• Achievement of monthly target revenue
• Client Satisfaction rate of 95%
• Accuracy of billing by 100%
• Achievement of 5% feedback rate
• 80% on time deliveries